FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Delivery
We offer Fast & FREE Delivery to the USA, Canada, UK, and Europe! For other international destinations, shipping costs will be calculated at checkout.
We process all orders quickly within 1-2 business days. Delivery typically takes 5-9 business days for the US, Canada, UK, and Europe. You will receive a tracking number as soon as your order ships so you can trace its path to your home.
Depending on your delivery location and order size, your order might be subject to import taxes imposed by your country. These are not covered by our shipping fees and are the responsibility of the customer.
Returns & Refunds
We want you to love your gift! That’s why we offer a 14-Day Risk-Free Return Policy. If you are not completely satisfied, you can return your item within 14 days of receiving it in its original packaging. (Please note: Custom or personalized orders are excluded from this policy).
It’s simple! Just contact our support team at art.luisa.viktoria@gmail.com within 14 days of receiving your order, and we will guide you through the easy return process.
Yes, customers are responsible for the direct costs of returning the goods. We recommend using a trackable shipping service.
Products & Quality
Absolutely! Our luxury art prints are delivered fully assembled and equipped with fasteners for easy and quick installation. No additional hardware or framing is required—it’s ready to elevate your space immediately.
Our contemporary wall art is meticulously crafted on a durable, 5mm thick PVC board (Forex). It features a smooth matte surface, making it lightweight, stable, and incredibly long-lasting.
Not at all. We use advanced printing technology with high-quality UV-resistant inks. This guarantees vibrant, rich colors that won't fade for decades. Our art pieces are even waterproof, making them suitable for outdoor areas and bathrooms!
Our premium faux suede pillow covers are sold without inserts to give you the flexibility to choose your preferred fullness. We recommend using an insert that is 2 inches larger than the cover for a perfect, plump fit.
Orders & Payments
We accept all major credit cards, PayPal, and Amazon Payments. Your security is our priority, so all transactions are securely processed with SSL/TLS encryption.
Since we process and dispatch orders very quickly (within 1-2 business days) to ensure fast delivery, please email us immediately if you need to make a change. Once the order has been handed over to the shipping carrier, we are unable to modify or cancel it.