Refund policy

A. Right of Withdrawal

Introduction

Consumers have the right to withdraw from this contract under the following conditions. A consumer is defined as any natural person who enters into a legal transaction for purposes that are predominantly not related to their trade, business, or self-employment.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must notify us (D. Hildermann, Luisa-Viktoria, Elsa-Brändström-Str. 67, 55124 Mainz, Germany, Tel.: +49 6131 950 8899, Fax: +49 6131 950 8897, Email: art.luisa.viktoria@gmail.com) with a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day we receive notification of your withdrawal from this contract. We will use the same payment method you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this refund.

We may withhold the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods. For goods that, due to their nature, cannot be returned by normal post (freight goods), the return costs are estimated at a maximum of approximately €29.00 per such item.

You are only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions and Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for which the production is based on an individual choice or decision by the consumer or that are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who, at the time of the contract conclusion, do not belong to a member state of the European Union and whose sole residence and delivery address are outside the European Union at the time of the contract conclusion.

General Notes

  1. Please avoid damaging or contaminating the goods. Return the goods in the original packaging with all accessories and all packaging components, if possible. If the original packaging is no longer available, ensure adequate protection against transport damage with suitable packaging.
  2. Please do not return goods freight collect.
  3. Please note that the above points 1-2 are not prerequisites for effectively exercising the right of withdrawal.

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us.

To:
D. Hildermann
Luisa-Viktoria
Elsa-Brändström-Str. 67
55124 Mainz
Germany

Fax: +49 6131 950 8897
Email: art.luisa.viktoria@gmail.com

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():

Ordered on () ____________ / Received on () ____________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper notification)

Date

(*) Delete as applicable.